Distracted Returns Policy

Returns Policy

1. Introduction

This Returns Policy (Returns Policy) applies to all purchases made on our Websites. This Returns Policy is incorporated by reference into our Terms and Conditions (Terms) and any capitalized terms not defined in this Returns Policy are defined in the Terms. You agree to comply with all Terms when accessing or using our Services, including this Returns Policy.

2. Change of Mind

Change of mind requirements

We know returning an item can be disappointing so we've made the process as easy as possible. If you have changed your mind about an item, we may offer store credit or a refund, provided that:
the request is made using the return portal ;
  1. The request is made within 21 days of delivery for store credit or within 7 days of delivery for a refund;
  2. the merchandise is in saleable condition (that is, the item is unworn or unused, with all original packaging or tags attached and where the products seal is not broken or tampered); and
  3. The item is not an Excluded Goods as detailed below.

    Included Goods

    Returns and exchanges will not be provided on the following types of merchandise:
    1. Cosmetics/Beauty;
    2. Hair Accessories;
    3. Hosiery;
    4. Hats;
    5. Lingerie;
    6. Earrings;
    7. Swimwear without the hygiene seal;
    8. Items marked as 'final sale' (meaning that they are not to be discounted further) can't be returned or exchanged unless they are faulty

    3. Faulty/Defective Product

    If an item is found to be defective or faulty, you will be required to book your return through the Returns Portal by selecting 'Faulty' as the reason from the drop down options. In order to assist us in facilitating the returns process, you may be required to upload clear images of the damage, defect or fault for us to assess. Upon the initial preliminary assessment we may request that you provide further information in order to process your claim.

    If the product is confirmed to have a defect, we will provide you with a replacement, refund or online store credit on the faulty item (at your election). We will require that you return the defective or faulty item to Distracted by post at our expense and we will contact you to provide further information regarding this process. In some circumstances, you may be instructed to dispose of the defective or faulty item in which case we will provide you with instructions to do so.

    Please note that we may not be able to offer a replacement or exchange on some Products if there is no longer stock available.

    4. Returns Tender

    Store Credit

    • If you are to receive online store credit, the credits are emailed over
    • A copy will be kept on file.
    • Please allow up to 48 hours for store credit to be applied from the date on which we receive your items.
    • Store credits are valid for 12 months before expiry.
    • Store credits are non-refundable once applied to the account.
    • You can check your store credit balance by logging on to your account. To use your store credits you will have the option in the checkout on the payment step.

    Refunds

    • If you are entitled to a refund, your refund will be returned in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the same credit or debit card are required to process the refund as was originally used for the purchase.
    • Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.